As you expand your business, you need to be able to properly, and promptly, handle the influx of a need for customer support. Sometimes, the questions or comments you receive can be repetitive. If you don't have the bandwidth to fully reply to each email, Facebook...

You've been at your desk all day. You sit back for a moment and take a deep breath. Your eyes are burning from staring at email after email after email. You've sent so many in the past week to multiple clients and barely gotten any responses. What's going on? You...

Running a business takes a lot of work! In our current 'digital era,' one thing that you need to prioritize is your reputation. Just think for a second. What's the first thing you do when your friend recommends a restaurant that's been around for a while, but you've...